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Technical Information 45
G:\TW\Lori\Raptor\C4388-90100\exraptor1.fm Page 45
Last Modified: Tuesday, January 27, 1998 8:33 pm
Printing date: Saturday, April 04, 1998
Returning Your Drive
All countries other than the USA:
If your Hewlett-Packard product requires repair or replacement, call
Customer Support at the phone number listed on page 47 of this guide to receive instructions.
In the USA:
If your Hewlett-Packard product requires repair or replacement, follow these instructions:
Call the number listed on page 47. Customer Support will help you determine if your drive is defective.
Provide the product type, serial number, and date of purchase. You will be given a return authorization
number. Keep the return authorization (RA) number for future reference.
Securely repackage the product (in the original packaging if possible) to prevent shipping damage and
mark the return authorization number on the box and in the box along with your name and address.
All product returns must have an accompanying return authorization number. To ensure timely and accurate
processing of your return, the number must be clearly printed on the outside of the box.
Use the appropriate address for your location. A traceable shipping method is recommended. The postage,
shipping and insurance charges incurred in shipping to Hewlett-Packard will be paid by Purchaser and all
risk for the product shall remain with Purchaser until such time as Hewlett-Packard takes receipt of the
product.
Once your product is received at Hewlett-Packard, we will ship the replacement product. Hewlett-Packard
will pay shipping charges to the Purchaser for replacement product covered under warranty.
If the product is still under warranty, there is no charge for the replacement. If the product is not covered
under warranty, an exchange cost will be quoted when the return authorization number is issued.