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This section contains the following topics:
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Get more help
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Improve print quality
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Clear the paper jam from the rear access door
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Unable to print
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HP support
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Improve print quality
1. Make sure you are using genuine HP cartridges.
2. Check the Printer Software settings to make sure you have selected the appropriate
paper type and print quality from the Media drop-down list.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more
information, see “
Check the estimated ink levels” on page 32. If the print cartridges
are low on ink consider replacing them.
4. Align the printer cartridges.
To align the cartridges from the Printer Software
NOTE: Aligning the cartridges ensures high-quality output.
a. Load letter or A4 unused plain white paper into the input tray.
b.In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
c. The Printer Toolbox appears.
d. Click the Device Services tab.
e. Click Align Ink Cartridges tab. The product prints an alignment sheet.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page
a. Load letter or A4 unused plain white paper into the input tray.
b.In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
c. Click Print Diagnostic Information to print a diagnostics page. Review the blue,
magenta, yellow, and black boxes on the diagnostics page. If you are seeing
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