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NOTE: Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
Click here to go online for more information.
Resolve copy and scan issues
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HP support
• Register the product
•
HP support by phone
•
Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient
support, and product support alerts. If you did not register your printer while installing the
software, you can register now at
http://www.register.hp.com.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
• Product name (HP Photosmart Plus e-All-in-One B210 series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
Chapter 9
46 Solve a problem
Solve a problem