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• Right-click the Print Spooler service, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows XP
• From the Windows Start menu, right click My Computer.
• Click Manage, and then click Services and Applications.
• Double-click Services, and then select Print Spooler.
• Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default Printer.
d. Try using your product again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
• Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
• Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem,
click here for more online
troubleshooting.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
Clear the print carriage 45
Solve a problem