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Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Carriage stall
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Need alignment or alignment failed
•
Print cartridges incorrectly installed
•
Non-HP cartridges installed
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Printing in ink-backup mode
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Print cartridge is missing, incorrectly installed, or not intended for your product
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Print cartridges missing or not detected
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Incompatible print cartridges
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Print cartridge is not intended for use in this product
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Print cartridges in wrong slot
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Print cartridge problem
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Previously used genuine HP cartridge installed
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Original HP ink depleted
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
For HP product return and recycling information, visit us at:
www.hp.com/recycle.
Cause: The indicated print cartridges were estimated to be low on ink and might
need to be replaced soon.
Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam from the rear door
•
Solution 2: Clear the paper jam from the front
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Solution 3: Make sure the print carriage can move freely
•
Solution 4: Verify that the product is properly connected to a power source
•
Solution 5: Print a self-test report
•
Solution 6: Reset the product
•
Solution 7: Contact HP support for service
Errors 245
Troubleshooting