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Control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when
the product has certain problems. If a status-alert message is available, a
appears in the Status
alert column in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might
not finish printing or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the product will attempt to resume printing after the message has appeared for
10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel message Status alert Description Recommended action
10.00.XX Supply error The supply memory for one of the
print cartridges cannot be read or
is missing.
●
10.0000 = black supply
memory error
●
10.0001 = cyan supply
memory error
●
10.0002 = magenta supply
memory error
●
10.0003 = yellow supply
memory error
Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved,
replace the cartridge.
10.10.XX Supply error
●
10.1000 = black supply
memory is missing
●
10.1001 = cyan supply
memory is missing
●
10.1002 = magenta supply
memory is missing
●
10.1003 = yellow supply
memory is missing
Check the e-label. If it is broken
or damaged, replace the
cartridge.
Verify that the cartridge is
installed in the correct location.
Remove and reinstall the
cartridge and then power-cycle
the product.
If the error is with a color
cartridge, try swapping it with a
different color cartridge in the
tray. If the same message
appears, then there is an engine
problem. If a different 10.10.XX
message appears, replace the
cartridge.
49 Error
Turn off then on
The product experienced an
internal error.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
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