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Problem Cause Solution
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might affect
printing.
Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
device.
If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the print
job.
Use non-glossy media to help reduce the
severity of the defect
Solve issues with color documents
This section describes issues that can occur when you print in color.
Problem Cause Solution
Only black is printing when the document
should be printing in color.
Color mode is not selected in your
program or printer driver or the restric
color setting is on..
Select color mode instead of grayscale
mode or turn off the restrict color setting.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
The device might not be correctly
configured.
Print a Configuration page (see
Information pages on page 68). If no
color appears on the Configuration page,
contact HP Customer Care. See Service
and support on page 127 or the support
flyer that came in the box.
The color supply is out and the Color
Supply Out menu setting is set to
Continue Black.
Replace the color supply.
ENWW Solve image-quality problems 115