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CheXpress® CX30 User’s Manual_Rev 020309
Common Error Codes From The Scanner
Common Error Codes
216
Mis-Feed
(The document failed to enter the path on time).
• Remove the document and re-insert it.
• Check for bent or excessively curled leading edges and straighten as needed.
• If they continue to get -216 errors, this might indicate that;
o The entry drive rollers may be dirty
o Something may be lodged in the path
-220 Document Stopped in the path or did not exit on time
• Eject the documents. To clear the error condition.
• If the document will not eject, remove the top center cover and open the access doors to remove the
document.
• Check the leading edges and corners of the document and straighten as needed.
• A -220 error code where the document is stopping in the path repeatedly could indicate debris, paper or
a staple in the path. Check if the document’s leading edge looks OK or is catching on something.
• All of the main rollers may need to be cleaned.
2
-212
No Checks
(There are no checks indicated in the entry pocket)
• A scan cycle has been initiated, but the status LED is not indicating that a document is present.
• Reinsert the document and insert them back into the entry pocket. Slide them forward until the LED
comes on.
• This typically can happen when a scan cycle is initiated and the LED is not on.
-553
No Print Head
(The ink jet cartridge is not being sensed by the scanner)
• When endorsing characters using the ink jet option, the print string is the first function sent
down to the scanner at the start of a scan cycle. This error will come up immediately if no
cartridge is present.
• Open the top-center cover by lifting vertically. Remove and reseat the ink jet cartridge, being
sure it snaps into place.
• If that fails, try using a new cartridge.
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