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CheXpress® CX30 User’s Manual_Rev 020309
Frequently Asked Questions
How many checks per minute should my CX30 scan?
The CX30 is a manual feed scanner and its performance is dependent upon the operator. The
CX30 has a rated speed of aproximately 30 documents per minute (DPM) in scan and return
mode. Actual throughput will vary depending on the PC configuration, physical size of the items
scanned, mode of operation, Pass Thru, Scan & Return, or Scan- Park & Return and ultimately
the operators proficiency. For a typical operator, the expected speed range is 10- 20 DPM.
‘Why Am I Getting Skewed or Short Images’?
If you notice that the images are skewing or coming up short, pay attention to inserting the
documents flat into the entry tray and sliding them into the path. Documents inserted with a tilt
or skew can be pulled into the scanner tilted and can cause image quality issues.
What is the proper sequence of the LED lights when the scanner is powered on?
The proper LED sequence is for the LED to come on ‘red’ when it is attached to power and to
the PC. This is followed by the LED turning ‘green’ once the application has been launched. If
the LED does not come on ‘red’, check the USB cable connection and the power. If the LED is
‘red’, but will not turn ‘green’, contact customer support for assistance with checking firmware
and reloading the drivers.
What is a safe distance to keep the power supply from the CX30 check scanner to
prevent electromagnetic interference with the MICR read head in the scanner?
Keep power supplies and other electromagnetic devices 10-12 inches away from the scanner to
keep them from interfering with the Magnetic read head.
How often should the CX30 check scanner be cleaned?
The recommended cleaning cycle is only as needed. A typical cycle may be once every six to
twelve months. Please reference the cleaning instructions section for specific instructions on
how to properly clean the CX30.
How many characters does the HP C6602A inkjet cartridge yield?
Once opened, the practical life of the inkjet cartridge is six months. However, the rated
character yield on the inkjet cartridge is between 5-7 million characters. Do not shake or drop to
cartridge which can cause the printing to fail. Keep a spare cartridge on hand in case the current
cartridge cannot be used.
What are the minimum and maximum document dimensions for the CX30?
Minimum Maximum
D ocument Height: 2.12"(54 mm) 4.13" (105mm)
Document Length: 3.19" (81mm) 8.98" (228mm)
Document Weight:
Scan & Return Mode 16 lb (60gr/sqm) 28 lb (105gr/sqm)
Pass Through Mode 16 lb (60gr/sqm) 54 lb (203gr/sqm)
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