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CheXpress® CX30 User’s Manual_Rev 020309
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No Scanner
(The scanner was not found while attempting to initialize the scanner)
• The status LED must be ‘Red’ for the application to acquire the unit.
• Check the USB cable connections or try a different cable.
• Try a different USB port.
• Verify that the PC has the proper drivers and the scanner firmware file is installed.
• Look in Device Manager for TS Device
There are other helpful documents available in PDF format on the Digital Check web site.
Go to http://www.digitalcheck.com
Periodic and scheduled cleanings should be performed before determining if any further problem
determination is needed. See the scanner cleaning section.
The ink jet cartridge used in the CX30 is the standard HP C6602A cartridge which is available at most
office supply stores. Typical yield is from 5 to 7 million characters.
The CX30 scanner performance will depend on how the application has been written and the general
speed of the PC processor, memory and hard drive.
For support, contact your dealer or Digital Check Corporation at 847-446-2285. The Service request form
to send scanners into the plant for repair can be filled out on-line by going to the web site at:
www.digitalcheck.com/clientarea
and following instructions on the screen.
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