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7 Troubleshooting
In this section
• “Troubleshooting resources” (page 69)
• “Pre-diagnostic steps” (page 69)
• “Loose connections” (page 72)
• “Service notifications” (page 73)
• “Server power-on problems flowchart” (page 73)
• “Troubleshooting flowcharts” (page 74)
• “POST error messages and beep codes” (page 84)
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving
common problems as well as a comprehensive course of action for fault isolation and identification,
error message interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
• The server-specific Documentation CD
• The Business Support Center on the HP website (http://www.hp.com/support). Navigate
to the server technical support page. Under self-help resources, select ProLiant
Troubleshooting Guide.
• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise
Servers, Workstations and Systems Hardware, and then the appropriate server.
Pre-diagnostic steps
WARNING! To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the server.
1. Review the important safety information (“Important safety information” (page 69)).
2. Gather symptom information (“Symptom information” (page 71)).
3. Prepare the server for diagnosis (“Prepare the server for diagnosis” (page 72)).
4. Use the “Start diagnosis flowchart” (page 75) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting
the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the
server.
Troubleshooting resources 69