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CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The registration screen does not appear
•
Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Make sure the power cord is connected
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Solution 2: Press the On button more slowly
Solution 1: Make sure the power cord is connected
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
• If you are using a power strip, make sure the power strip is on. Or, try plugging
the product directly into a power outlet.
Setup troubleshooting 41
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