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Chapter 5 • Troubleshooting
39
◆
Make sure that you are in Windows 95, not
MS-DOS. (The MS-DOS interface is a plain
screen with a prompt that looks like this: C>)
If you are in MS-DOS, type EXIT and press
the Enter key.
◆
Does the pointer move on the screen when
you move your mouse? If not, try this:
1
Remove the mouse ball by unscrewing the
bottom of the mouse.
2
Clean the mouse ball with a damp cloth
(not paper).
3
Use your finger to move the rollers in the
mouse ball housing.
4
Replace the mouse ball and screw on the
cover.
Sound
My computer doesn’t make any sound.
◆
Check the headphone and microphone cables
at the back of the computer to be sure they
are not switched. The colors should match.
Be sure the blue sound plug is pressed firmly
into the jack.
◆
Locate the Volume knob on the keyboard.
The knob is at the top of the keyboard, near
the center. Turn up the volume by turning the
knob clockwise. As you do this, you’ll see the
volume indicator increase on your screen.
◆
Make sure that you have the speakers
connected properly.