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HP Compaq Business PC Whitepaper for Windows XP SP2
4
Known Anomalies
After Upgrading, Restarts Cause a Blue Screen for winsrv.dll
Anomaly:
After upgrading to XP SP2, restarting the system results in a Blue Screen.
Description:
After upgrading to XP SP2, restarting the system results in a Blue Screen. This will occur if T.V. Media
(TvMedia.tvmbho) from Total Velocity Corporation is installed and the system is running XP SP2. There may be
additional performance problems when XP SP2 is used with T.V. Media as well.
The Blue Screen displays the following information:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
STOP: c0000135 {Unable To Locate Component}
This application has failed to start because winsrv was not found. Re-installing the application may fix this problem.
NOTE: After the Blue Screen is displayed, your computer may restart immediately because it is configured to
automatically restart when a system failure occurs. To change this option so your computer does not automaticallly
restart, while the system is booting into Windows press F8, select the option "Disable automatic restart on system
failure", and then press ENTER.
Please refer to Microsoft Knowledge Base article # 885523.
Resolution:
1. Remove SP2 using the "Add or Remove Programs" option from the Control Panel. If you are unable to reach the
Control Panel, please refer to Microsoft Knowledge Base article # 875350 for additional instructions.
2. Uninstall T.V. Media using the instructions in Microsoft Knowledge Base article # 885523. Please refer to
Microsoft Knowledge Base article # 885523 for additional instructions.
3. Reinstall SP2.
Recovery Console Will Not Install After Upgrade to SP2
Anomaly:
User cannot install Recovery Console after upgrade to XP SP2.
Description:
A user who upgrades to XP SP2 using Windows Update or an Upgrade CD will not be able to install Recovery
Console from the original OS CDs for the system. Microsoft will be releasing a Knowledge Base article for this
issue.
Systems Affected:
This affects all systems upgraded to SP2 via Windows Update or an Upgrade CD.
Resolution:
Install Recovery Console BEFORE upgrading to XP SP2; or