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HP Compaq Business PC Whitepaper for Windows XP SP2
8
Resolution:
For NAV versions 3.0 and newer, run Live Update to receive the latest updates from Symantec, and follow the
directions on your screen. You may need to run Live Update two or three times to be sure all updates have been
downloaded. For older versions, you may safely ignore the error message if you regularly check NAVs status
manually. You may also turn off the notification from the Security Center side menu option Change the way
Security Center alerts me if desired.
Deployment Solution Agent Cannot Communicate with the Server
Anomaly:
The Altiris Deployment Solution Agent cannot communicate with the Altiris Deployment Server.
Description:
The Altiris Deployment Solution Agent contains a file called AclntUsr.exe which must be added to the exception list
in order to communicate with the Altiris Deployment Server.
Systems Affected:
All Commercial HP Client PCs
Resolution:
Add the AcIntUsr.exe file to the Windows Firewall exception list on the client.
Running NAV 2002 Causes an Internet Explorer error
Anomaly:
Norton Antivirus 2002 may cause an Internet Explorer script error if run after upgrading to SP2.
Description:
After upgrading to XP SP2, running Norton Antivirus (NAV) may cause an Internet Explorer script error, and will be
unable to run.
Systems Affected:
Any system running NAV 2002.
Resolution:
1. Upgrade to NAV 2003 or later.
2. Use Live Update to download the latest patches for NAV (you may have to run Live Update more than once to
obtain all the required patches).
System Hangs While Booting Into Debug Mode
Anomaly:
The system hangs when the user tries to enter Debug Mode from the F8 menu.