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HP Compaq Business PC Whitepaper for Windows XP SP2
6
Anomaly:
The Guest account cannot open Help and Support.
Description:
As part of the new security in XP SP2, several services do not run under the Guest account, including Helpsvc which
is required for Help and Support. For this reason, the Guest account can no longer open Help and Support.
Systems Affected:
All Systems.
Resolution:
If a user will require use of Help and Support, and Administrator should create a limited account for that user.
Otherwise, there is no workaround for this issue.
Restarting After an Upgrade to SP2 Shows an HKCMD Module Error
Anomaly:
After upgrading to SP2 the system displays an hkcmd Module error message.
Description:
After upgrading to SP2, every reboot will result in an hkcmd Module error message. This occurs on all systems that
are using Intel 845G graphics with the driver version 6.13.1.3245 or earlier.
Systems Affected:
Compaq Evo D320 Microtower, Compaq Evo D310 Micro-desktop.
Resolution:
Upgrade to the latest video driver on http://www.hp.com (Version 6.13.01.3510A or later).
After Hibernation, User Cannot Logon
Anomaly:
After Hibernation, the Shift key sticks and prevents logon.
Description:
If the user holds down the Shift key too long while sending the system into Hibernation via the Start Menu, after
resuming the Shift key is stuck in an ON position. If the user has a password for his account, then he will be unable
to log into the OS until he hits the Shift key once. There is no indication that a caps lock situation is occurring. If the
user does not have a password, after resuming the Start Menu will display "Hibernate" instead of "Standby", and
the Shift key is stuck for other applications as well (i.e. Notepad). Please refer to Microsoft Knowledge Base article
# 842515.
Systems Affected:
All Systems.