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HP Compaq Business PC Whitepaper for Windows XP SP2
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Resolution:
At the logon screen, press the Shift key several times to unlock the key. To prevent future locks, when sending the
system to Hibernate release the Shift key as soon as the option to Hibernate has been clicked.
USB Keyboard/Mouse No Longer Wake System from Standby
Anomaly:
USB Keyboard/Mouse no longer wakes system from Standby.
Description:
After an upgrade to XP SP2, the Power Management options for USB Keyboards and Mice may be cleared. Until
the user resets the properties, the keyboard and mouse will be unable to wake the system from Standby.
Systems Affected:
HP Compaq Business Desktop D220 series, HP Compaq Business Desktop D230 series, HP Compaq Business
Desktop D228 series, HP Compaq Business Desktop D330 series, HP Compaq Business Desktop D530 series, HP
Point of Sale system rp5000, and any other System running QFE 810090.
Resolution:
1. Right-click My Computer, and select Properties.
2. On the Hardware tab, click the Device Manager button.
3. Expand Keyboards (or Mice) by clicking on the sign.
4. Right-click your keyboard (or mouse) and select Properties.
5. Select the Power Management tab.
6. Check the option Allow this device to bring computer out of standby.
7. Click OK.
Security Center Reports the Status of Norton Antivirus is Unknown
Anomaly:
Security Center reports that the status of Norton Antivirus is unknown.
Description:
After upgrading to XP SP2, the Windows Security Center may claim that the status of Norton Antivirus is unknown.
The message in Security Center may read "Norton AntiVirus reports that it is installed, but its status is unknown. For
NAV versions 3.0 and newer, Symantec has provided a patch to update their softwares ability to communicate
with XP SP2. XP SP2 will be unable to determine the status of older versions of NAV.
Systems Affected:
All Systems running Norton Antivirus.