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About HP Customer Care
HP DesignJet ColorPro Series: Getting Started Guide 13
About HP Customer Care
As your strategic support partner, we make it our business to help
keep your business running smoothly. HP Customer Care offers
award-winning support to ensure you get the most from your HP
DesignJet.
HP Customer Care provides comprehensive, proven support
expertise and leverages new technologies to give customers
unique end-to-end support. Services include setup and
installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates, and
self-maintenance services. To find out more about HP Customer
Care, please visit us at: www.hp.com/go/support.
What to Do Before You Call
1. Review the troubleshooting suggestions in this document:
- In the relevant driver documentation supplied with this
printer (for users sending PostScript files or those using
Microsoft Windows).
- If you have installed third party software drivers and RIPs
refer to that user documentation.
- If the problem appears to be related to your software
application, first contact your software vendor.
2. If you still have difficulty, refer to the HP Support Services
booklet shipped with this printer. This document contains a
comprehensive list of various support services available to
help solve printer problems.
3. If you do call one of the Hewlett-Packard offices, please have
the following information available to help us answer your
questions more quickly:
- The printer you are using (the product number and the serial
number, found on the label at the back of the printer).
- The computer you are using.
- Any special equipment or software you are using (for
example, spoolers, networks, switch-boxes, modems, or
special software drivers).