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If you need to call HP, it is often useful to print the self-test diagnostic page before
calling.
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), and the number of pages
printed from the tray.
2. Nozzle test pattern: Missing lines indicate problems with the print cartridges. Try
cleaning the cartridges, or replacing the cartridges.
3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low
ink. Check the ink levels.
4.
Event Log: Shows a log of recent events that have occurred.
To print the Self-Test Diagnostic Page
• Device control panel: Press Setup, select Print Report, select Self-Test Report,
and then press OK.
• Toolbox (Windows): Click the Services tab, and then click Print a Test Page.
• HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
Understand the network configuration page
If the device is connected to a network, you can print a network configuration page to
view the network settings for the device. You can use the network configuration page
Chapter 8
78 Configure and manage