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Replace the pad assembly
Replace the pad assembly under the following conditions:
• The Maintenance Recommended dialog box indicates it is due for maintenance.
• You experience repeated document jams and cleaning the pad assembly did not
help.
Your scanner package includes a pad replacement kit. The pad replacement kit contains
a pad assembly and installation instructions. To order additional replacement kit, go to
www.hp.com/support.
NOTE: The pad replacement kit is a consumable and is not covered under
warranty or standard service agreements.
To replace the pad assembly, follow these steps:
1. Press and hold the Power button for 3 seconds to turn off the scanner, and then
disconnect the USB cable and power supply from the scanner.
2. Replace the pad as described in the installation instructions that were included
with the replacement kit.
3. Close the scanner hatch, and then reconnect the USB cable and power supply to
the scanner.
NOTE: HP recommends that you replace the pad assembly every 30,000
scans.
Replace the pick roller
Replace the pick roller under the following conditions:
• The Maintenance Recommended dialog box indicates it is due for maintenance.
• You experience repeated document jams and cleaning the pick roller did not help.
The roller replacement kit contains a roller and installation instructions. To order the
replacement kit, go to www.hp.com/support
.
NOTE: The roller replacement kit is a consumable and is not covered
under warranty or standard service agreements.
To replace the rollers, follow these steps:
1. Press and hold the Power button for 3 seconds to turn off the scanner, and then
disconnect the USB cable and power supply from the scanner.
2. Replace the rollers as described in the installation instructions that were included
with the replacement kit.
Care and support
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