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Obtaining hardware service
Note
Warranty service and support options might vary depending on your country/region. For
additional support information, visit http://www.hp.com.
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support
options:
● HP repair services. You can return the device to an HP repair center, depending on your
location. You can also obtain telephone support by calling the appropriate telephone
number listed on the support flyer that came with the device.
● HP authorized service provider. You can return the unit to a local authorized service
dealer.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
purchase. Please also fill out the
Service information form to ensure the most accurate
repairs.
CAUTION
Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
the following repackaging guidelines.
Repackaging guidelines
● If possible, print a self-test page (see Printing a configuration page) before you turn off the
unit, and send the self-test report with the unit.
● Remove and retain the print cartridge.
CAUTION
Toner left in the device during shipping can damage the device.
● Remove the media input tray and repackage it using the original packaging materials, if
possible. See
To remove the media input tray for instructions.
● Include the completed copy of the service information form below. Note on the form which
items were returned.
● Use the original shipping container and packaging materials, if possible.
● Include samples that illustrate the problems you are having, if applicable.
● Include five sheets of the paper or other media that are causing trouble in printing,
scanning, faxing, or copying. Seal the paper or media in an airtight bag.
138 Appendix E Service and support ENWW