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Is the quality of the graphics poor? ..................................................................................84
Media jams occur in the printer ...............................................................................................85
To clear a media jam ........................................................................................................85
To clear other media jams ................................................................................................87
Tips to avoid media jams ..................................................................................................88
Print quality is unacceptable ...................................................................................................89
Light print or fade ..............................................................................................................89
Toner specks ....................................................................................................................89
Dropouts ...........................................................................................................................90
Vertical lines .....................................................................................................................90
Gray background ..............................................................................................................91
Toner smear .....................................................................................................................91
Loose toner .......................................................................................................................92
Vertical repetitive defects .................................................................................................92
Misformed characters .......................................................................................................93
Page skew ........................................................................................................................93
Curl or wave ......................................................................................................................94
Wrinkles or creases ..........................................................................................................94
Toner scatter outline .........................................................................................................95
Device control panel error messages appear .........................................................................96
Resolving common error messages .................................................................................96
Critical error messages .....................................................................................................96
Alert messages .................................................................................................................9 7
Warning messages ...........................................................................................................97
No copy came out ...................................................................................................................99
Is media loaded in the input tray? ....................................................................................99
Is the original loaded correctly? ........................................................................................99
Is the ADF media lever set correctly? ..............................................................................99
Copies are blank, or images are missing or faded ...............................................................100
Has the sealing tape been removed from the print cartridge? .......................................100
Is the print cartridge low on toner? .................................................................................100
Is the original of poor quality? ........................................................................................100
Does the original have a colored background? ..............................................................100
Copy quality is unacceptable ................................................................................................101
Preventing problems .......................................................................................................101
Media jams occur in the automatic document feeder (ADF) ................................................102
Typical automatic document feeder (ADF) jam locations ..............................................102
Automatic document feeder (ADF) media lever .............................................................102
To clear a media jam from the automatic document feeder (ADF) ................................103
Copy defects are apparent ....................................................................................................104
Vertical white or faded stripes ........................................................................................104
Blank pages ....................................................................................................................104
Wrong original was copied .............................................................................................105
Too light or dark ..............................................................................................................105
Unwanted lines ...............................................................................................................105
Black dots or streaks ......................................................................................................105
Unclear text .....................................................................................................................105
Reduced size ..................................................................................................................105
Scanned image is of poor quality ..........................................................................................106
Is the original a second-generation photo or picture? ....................................................106
Is the image quality better when the document is printed? ............................................106
Is the image skewed (crooked)? ....................................................................................106
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect? ............................................................................................................................106
Do graphics look different from the original? ..................................................................106
Part of the image did not scan ..............................................................................................107
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