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Appendix A—Productivity tools 27
HP Instant Support Professional Edition
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools that analyzes
your HP product data as well as your Microsoft Windows operating system to provide automated solutions
online. Working with information collected by the HP Embedded Web Server, HP ISPE delivers custom-
tailored solutions to your printing issues and includes access to Windows-related functions, such as driver
update checks and the ability to troubleshoot your complete HP desktop and peripherals environment.
HP expert help online
HP ISPE’s Active Chat allows you to get personalized Web-based help from an HP support expert on
demand. Simply submit a question or a description of your problem. Your recent history, system
configuration, and the actions you have already taken are securely encrypted and, upon your approval,
automatically forwarded to HP. An HP support expert will work to resolve your problem through a real-time
chat session.
Knowledge at your fingertips
The HP ISPE knowledge database enables you to quickly find answers to your questions. Submit a query,
and a powerful search engine responds with the information you need.
HP Universal Print Driver Series
for Windows
With the HP Universal Print Driver Series for Windows,
version 1.0, finding and using printers unassisted is a
snap for workers. The Universal Print Driver’s
compatibility across printer platforms and its powerful
manageability features make it IT’s optimal choice for
general office printing on devices like the HP LaserJet
3050 AiO. Advanced device discovery, simplified
configuration, manageability, and fewer help desk calls
are just some of the ways this driver and HP printing
and imaging devices can benefit you. (The
HP Universal Print Driver Series for Windows is
available as a free download from www.hp.com.)