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38 Paper problems
Paper problems
This section provides information about conditions that can indicate
paper problems. These conditions include high occurrences of jams,
high numbers of multiple feeds, and post-image curl.
CAUTION Do not reuse jammed paper. Doing so can damage the printer.
Frequent paper jams
The following table lists possible causes of frequent paper jams and
suggested actions.
Note To recover from a paper jam, follow the directions listed in your
HP LaserJet printer user guide.
Cause Action(s)
Paper is too stiff or heavy. Heavy
or stiff paper might not be able to
negotiate the paper path or be
picked up from the input tray.
l Make sure the paper does not
exceed the basis weight listed for
your printer as specified in the user
documentation for your printer.
l Manually feed the paper into the
printer.
l Use the correct output bin, as shown
in your printer user guide.
l Use a lighter-weight paper.
Paper is too smooth or too rough.
l Change the paper type or manually
feed the paper into the printer. See
your printer user guide for the correct
output tray selection.
Paper is not cut to specification.
This can cause poor print
alignment, misstacking, improper
fit in the input tray, or difficulties
for the paper sensors.
l Change the paper type or try another
ream of paper.
Paper is too light or too flimsy.
l Make sure the paper meets the
specifications listed for basis weight
in "Print media specifications".
Paper adjustments are set
incorrectly in the printer.
l Make sure all paper adjustments
have been set correctly. See the user
documentation for your printer for
more information.