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Chapter – Troubleshooting 39
Frequent multiple paper feeds
The following table lists possible causes of frequent multiple paper
feeds and suggested actions.
Cause Action(s)
Paper is added in small amounts
to the input tray.
l Add only large amounts of paper to
the input tray, and avoid mixing paper
types in the input tray.
Paper is too dry, not moist
enough. (Insufficient moisture
makes paper less conductive
and creates static buildup.
l Try another ream of paper.
l Change the paper type.
l Make sure that the paper is properly
acclimated (see "Conditioning print
media").
Paper is too light or too thin.
l Change the paper type.
Paper is too smooth or too rough.
Surfaces tend to interlock or stick
together.
l Change the paper type.
Paper is embossed or has raised
letterhead.
l Change the paper type.
Paper adjustments are set
incorrectly.
l Make sure all paper adjustments
have been set correctly. See the user
documentation for your printer for
more information.
Paper sticks together at the
edges (edgeweld). Edgeweld is
caused by the use of dull cutting
blades during the manufacturing
process.
l Bend the paper in an upside-down “u”
shape to break the weld.
l Try a different ream of paper.
l Try a different paper manufacturer.