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Install product memory ............................................................................ 156
Enable memory ..................................................................................................... 161
Check DIMM installation ........................................................................................ 162
Memory allocation ................................................................................................ 162
Install internal USB devices ..................................................................................... 163
Clean the product ................................................................................................................ 166
Clean the paper path ............................................................................................ 166
Product updates ................................................................................................................... 166
10 Solve problems ........................................................................................................... 167
Self help ............................................................................................................................. 168
Solve problems checklist ....................................................................................................... 169
Factors that affect product performance ................................................................... 170
Restore factory settings ......................................................................................................... 171
Interpret control-panel messages ............................................................................................ 172
Control-panel message types .................................................................................. 172
Control-panel messages ......................................................................................... 172
Paper feeds incorrectly or becomes jammed ............................................................................ 173
The product does not pick up paper ........................................................................ 173
The product picks up multiple sheets of paper ........................................................... 173
Prevent paper jams ................................................................................................ 173
Clear jams .......................................................................................................................... 175
Jam locations ........................................................................................................ 175
Clear jams from the output areas ............................................................................ 175
Clear jams from the rear output bin .......................................................... 176
Clear jams from the optional stacker or stapler/stacker ............................... 176
Clear paper jams from the optional stacker or stapler/stacker ...... 177
Clear staple jams from the optional stapler/stacker ..................... 177
Clear jams from the optional 5-bin mailbox ............................................... 179
Clear jams from the fuser area ................................................................................ 181
Clear jams from the optional duplexer ..................................................................... 184
Clear jams from the trays ....................................................................................... 186
Clear jams from Tray 1 ........................................................................... 186
Clear jams from Tray 2 or an optional 500-sheet tray ................................. 186
Clear jams from the optional 1,500-sheet tray ........................................... 187
Clear jams from the optional envelope feeder ........................................................... 189
Clear jams from the top-cover and print-cartridge areas ............................................. 190
Change jam recovery ............................................................................................ 192
Improve print quality ............................................................................................................. 193
Select a paper type ............................................................................................... 193
Use paper that meets HP specifications .................................................................... 193
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