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Contents 4
HP Insight Diagnostics.............................................................................................................................. 49
Keeping the system current ....................................................................................................................... 49
Drivers ......................................................................................................................................... 49
Subscriber's choice........................................................................................................................ 49
Embedded SATA RAID feature .................................................................................................................. 50
Required hardware........................................................................................................................ 50
Configuring the SATA RAID feature.................................................................................................. 51
USB diskette and CD-ROM drives .................................................................................................... 54
Installing an operating system ......................................................................................................... 55
Installing HP Storage Manager........................................................................................................ 55
Troubleshooting .......................................................................................................................... 56
Pre-diagnostic steps ................................................................................................................................. 56
Important safety information............................................................................................................ 56
Symptom information ..................................................................................................................... 58
Preparing the server for diagnosis.................................................................................................... 58
Common problem resolution ........................................................................................................... 59
Troubleshooting flowcharts ....................................................................................................................... 62
Start diagnosis flowchart ................................................................................................................ 63
General diagnosis flowchart ........................................................................................................... 64
Power-on problems flowchart .......................................................................................................... 65
POST problems flowchart ............................................................................................................... 67
OS boot problems flowchart ........................................................................................................... 69
Server fault indications flowchart ..................................................................................................... 70
Hardware problems................................................................................................................................. 72
Power problems ............................................................................................................................ 73
General hardware problems........................................................................................................... 74
Internal system problems................................................................................................................. 76
System open circuits and short circuits.............................................................................................. 84
External device problems................................................................................................................ 84
Audio problems............................................................................................................................. 85
Printer problems ............................................................................................................................ 86
Mouse and keyboard problems....................................................................................................... 86
Modem problems .......................................................................................................................... 86
Network controller problems ...........................................................................................................88
Software problems .................................................................................................................................. 90
Operating system problems ............................................................................................................ 90
Operating system updates .............................................................................................................. 91
Restoring to a backed-up version ..................................................................................................... 91
When to reconfigure or reload software ........................................................................................... 91
Linux operating systems.................................................................................................................. 92
Application software problems ........................................................................................................ 92
Firmware maintenance............................................................................................................................. 93
Types of ROM............................................................................................................................... 93
ROMPaq utility diskette or USB drive key.......................................................................................... 94
Current firmware versions............................................................................................................... 94
Updating firmware ........................................................................................................................ 94
Drivers ......................................................................................................................................... 94
Contacting HP ........................................................................................................................................ 95
Contacting HP technical support or an authorized reseller................................................................... 95
Server information you need ........................................................................................................... 95
Operating system information you need ...........................................................................................96
Battery replacement .................................................................................................................... 98