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Troubleshooting 95
Contacting HP
Contacting HP technical support or an authorized reseller (on page 95)
Server information you need (on page 95)
Operating system information you need (on page 96)
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information ("Server information you need" on
page 95) and operating system information ("Operating system information you need" on
page 96) before contacting HP for support.
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com
).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
Server information you need
Before contacting HP technical support, collect the following information:
• Explanation of the issue, the first occurrence, and frequency
• Any changes in hardware or software configuration before the issue surfaced
• Third-party hardware information:
o Product name, model, and version
o Company name
• Specific hardware configuration:
o Product name, model, and serial number
o Number of processors and speed
o Number of DIMMs and their size and speed
o List of controllers and NICs