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Colors do not line up properly
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
To
print the print quality diagnostic page.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the print mode
Try using the Best mode in the printer driver. For more information, see
Change print
settings.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
To
print the print quality diagnostic page.
Solve paper-feed problems
For information on resolving jams, see Clear jams.
•
A paper-feed problem is occurring
A paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see
Understand specifications for supported media.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
Solve paper-feed problems
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