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• If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
• Use HP media for optimum performance and efficiency.
• Do not load the paper when the carriage is moving.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
NOTE: If you are accessing the Embedded Web Server using HTTPS protocol,
you may encounter browser security warnings. This is normal. You can install the
certificate and continue to the EWS website.
• Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device
to the network. For more information, see
Configure the device (Windows) or
Configure the device (Mac OS).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see
System requirements.
Check the device IP address
• To check the IP address of the device from the control panel, print the network
configuration page. For more information, see
Understand the network
configuration page.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve device management problems 65