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HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The ink cartridges and printheads
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
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Remove the ink cartridges and printheads before shipment
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
NOTE: This information does not apply to customers in Japan.
Prepare the device for shipment
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