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warranty information
hp psc 2100 series
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (ink cartridges): 90 Days
warranty service
express service To obtain HP express repair service, the customer must contact an HP service office
or an HP Customer Support Center for basic troubleshooting first. See hp customer
support on page 47 for steps to take before calling Customer Support.
If a customer unit needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges, duty
and taxes; provide telephone assistance on replacement of the component; and pay
shipping charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized
service providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the
pack must be purchased within the first 180 days of product purchase. This program
offers phone support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST)
Monday through Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during
your technical support call it is determined that you need a replacement product,
then HP will ship you this product next business day free of charge. Available in U.S.
only.
For more information, please call 1-888-999-4747 or visit the following HP website:
www.hp.com/go/hpsupportpack
returning your hp psc 2100 series for service
Before returning your HP PSC for service, you must call HP Customer Support. See hp customer
support
on page 47 for steps to take before calling Customer Support.