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HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide 2–13
Troubleshooting
software diagnostics tools
This section includes information on the HP e-DiagTools Hardware
Diagnostics.
Before you run the HP diagnostic software, take note of any e-buzzer
and LED error messages. To find out more about the error, note any
event messages and use the tool appropriate for your system to
determine what failed.
NOTE: Event messages are listed in Appendix D of the hp
rx2600/zx6000 Operation and Maintenance Guide.
hp e-diagtools hardware diagnostics
Your system came with an HP IPF Offline Diagnostics and Utilities
CD with HP e-DiagTools Hardware Diagnostics. These tools may be
used to diagnose hardware-related problems on your HP system.
Before contacting HP for Warranty service, run e-DiagTools to obtain
information that will be requested by a Support Agent.
With this utility you can:
■ Check the hardware configuration and verify that it is functioning
correctly.
■ Test individual hardware components.
■ Diagnose hardware-related problems.
■ Obtain a complete hardware configuration.
■ Provide precise information to an HP support agent so they can
solve problems quickly and effectively.
HP e-DiagTools provides a user-friendly interface to the Offline
Diagnostics Environment (ODE), that enables you to troubleshoot a
system that is running without an OS or cannot be tested using the
online tools. ODE can also be run separately using a command line
interface, which allows the user to select specific tests and/or utilities
to execute on a specific hardware module. See the hp rx2600/zx6000
Operation and Maintenance Guide for more information.
lp0103gs.book Page 13 Tuesday, June 8, 2004 4:42 PM