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HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide 2–17
Troubleshooting
4. After the test is complete, press 4. The Support Ticket will
display on the screen. For example:
------------------------------------------
HEWLETT-PACKARD e-Diagtools Support Ticket
------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your system: HP - zx6000
Diagnostic: System Test Passed
Date/Time: 05/01/2003 14:37:41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
❏ The Support Ticket is a screen that displays a complete
record of the test results and the system's configuration. It is
the most effective way of communicating this essential
information to your support provider.
❏ The current Support Ticket is the one produced by the last
execution of e-Diagtools. When running e-Diagtools, you can
create a Support Ticket on demand in the Configuration
Description Screen. When you run the basic system tests or
advanced system tests, a Support Ticket is created
automatically. Use the Support Ticket Screen to browse it for
information that can help you troubleshoot your system.
❏ Have the support ticket on the screen when you contact
customer support. (Use the arrow keys to scroll if necessary.)
The support representative may ask you to read the
information over the phone.
5. Press
3 to exit the Support Ticket tool.
lp0103gs.book Page 17 Tuesday, June 8, 2004 4:42 PM