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2–20 HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide
Troubleshooting
4. Take note of any LED and e-buzzer error messages and try to
solve the problem according to the solutions suggested:
❏ Are there any LED errors? (Displays on screen during boot.
See “Troubleshooting with the LEDs” on page 2-6 for a list
of common LED errors and recommended solutions.)
❏ Are there any e-buzzer errors? (Audible beeps during boot.
See “Troubleshooting with the e-buzzer” on page 2-10 for a
list of e-buzzer beep sequences and recommended solutions.)
5. Use the diagnostic software on your system (See “Software
Diagnostics Tools” on page 2-13).
6. Run HP DiagTools and produce a support ticket (See “HP
e-DiagTools Hardware Diagnostics” on page 2-13).
online support
To contact HP Customer Care online, see the Worldwide Limited
Warranty and Technical Support Guide or go to
www.hp.com/go/bizsupport and enter your product name
(
zx6000 or rx2600) in the search field.
NOTE: After accessing the site, select the appropriate hardware.
Selected publications are also available as printed books.
The following information is available on this web site:
■ Firmware updates (including the upgrade utility and instructions).
■ The latest drivers and software utilities.
■ Additional documentation (see below).
phone support
To contact HP Customer Care by phone:
■ Call hp at 1-800-593-6631 (USA).
■ Visit www.hp.com/country/us/eng/contact_us.html to
find the phone number in your region.
lp0103gs.book Page 20 Tuesday, June 8, 2004 4:42 PM