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Global Solutions Services
Hitachi Data Systems Is Consistently Ranked Number One in the Industry
In numerous independent surveys on IT services organizations, Hitachi Data Systems
continually wins the highest ratings in terms of overall customer satisfaction. "Service
Responsiveness" is the key Hitachi Data Systems characteristic that allows the world-
renowned Support Services and Global Solution Services organizations to ensure that
Hitachi products operate at peak performance to complement all hardware and software in
the enterprise.
Global Solutions Services Overview
The Hitachi Data Systems Solutions Services consultants offer a powerful, one-stop
source for storage services to help customers simplify enterprise management. Highly
experienced consultants work closely with data center personnel to define a total solution
that makes the most of existing IT investments and provides for a clean transition to new
computing environments.
As new technologies gain acceptance, companies must decide on long-term plans and
implementation schedules that cause the least disruption to business. It takes time to
implement any large-scale technological change. The transition to new network topologies
will see the coexistence of distributed and legacy systems, and with SCSI and Fibre Channel
on SANs, SWANs, ESCON
®
, and FICON
™
. Hitachi Freedom Storage
™
provides the
comprehensive connectivity, management, and availability capabilities needed to handle this
transition. Hitachi built-in product strengths are bolstered by the Global Solution Services
group to ensure the optimal operation of hardware, software, and middleware for the
enterprise.
Global Solutions Services specializes in three basic categories of service solutions 1)
Storage Management Solutions, 2) Data Protection Solutions and 3) Storage Infrastructure
Solutions. Each of the services in these three categories focus on solving customer business
problems and providing project ROI whether it is through streamlining operations,
reducing costs, or ensuring system interoperability. The Global Solutions Services group
also excels at helping customers chart both the strategies and timelines necessary to remain
productive and competitive. Whether an enterprise needs assistance with SANs, business
continuity consulting and implementation, DFSMS performance/capacity issues, migration
planning, decisions about platforms and architectures, or maximization of IT investments,
Hitachi Data Systems has the expertise and the resources to guide an enterprise toward the
best business solution. A few of the many service offerings are highlighted here.
Storage Management Solutions
The HiCommand
™
Device Manager Enablement Service
The HiCommand‘ Device Manager Enablement Service (Enablement Service) is
designed to help users understand the basic concepts pertaining to the management of
Hitachi Freedom Storage™ systems using Device Manager software. In a workshop
approach, the Enablement Service provides the basic skills required to install and
configure the Device Manager server, Web-based GUI browser, and HiScan
™
host
agents. In addition, demonstrations of basic storage configuration and management
tasks are performed in order to illustrate Device Manager functionality.
Basic Implementation Service for InterSAN
®
PATHLINE
®
The Basic Implementation Service for InterSAN
®
PATHLINE
®
provides planning,
training, and installation assistance to get PATHLINE storage area management
software configured and working in production environments. Hitachi Data Systems
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Hitachi Data Systems
Global Solutions Services
provides comprehensive
connectivity,
management, and
availability capabilities.