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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms on page 39.
Symptoms Possible Cause(s) Solution
All Interfaces
During power
up the unit
beeps three
times.
There is a non-volatile
RAM failure.
Contact a customer service
representative.
During power
up the unit
razzes once
and the blue
LED flashes.
There is a VLD failure.
During power
up the unit
razzes twice
and both LEDs
flash in unison.
There is a scanner
motor failure.
The unit has no
LEDs, beeper
or motor spin.
No power is being
supplied to the
scanner.
Check the transformer, outlet
and power strip. Make sure the
cable is plugged into the
scanner.
The unit may be in
power save mode.
Push the button to “wake” the
unit.
The unit has no
LEDs and / or
beeper.
No power is being
supplied to the
scanner from host.
Some host systems cannot
supply enough current to power
the OrbitCG. Use the power
supply included with the
scanner.
The unit may be in
power save mode.
Push the button to “wake” the
unit.
The unit powers
up but does not
beep.
The beeper is disabled. Enable the beeper.
No tone is selected. Select a tone.
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