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CUSTOMER SUPPORT
T
ECHNICAL ASSISTANCE
If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Support Portal
(see below) provides an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your technical
issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and send and receive
attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your contact details and the description
of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
P
RODUCT SERVICE AND REPAIR
Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain warranty or
non-warranty service, please visit www.honeywellaidc.com and select Support > Contact Service and Repair to see your region’s
instructions on how to obtain a Return Material Authorization number (RMA #). You should do this prior to returning the product.