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Symptoms Possible Causes Solution
The unit powers
up, but does not
beep when bar
code is scanned.
The beeper is disabled
and no tone is selected.
Enable the beeper and select
a tone.
The unit powers
up, but does not
scan and/or
beep.
The bar code symbology
trying to be scanned is
not enabled.
UPC/EAN, Code 39,
interleaved 2 of 5, Code 93,
Code 128, Codabar and PDF
are enabled by default. Verify
that the type of bar code being
read has been selected.
The unit powers
up, but does not
scan and/or
beep.
The scanner is trying
to scan a bar code that
does not match the
configured criteria.
Verify that the bar code being
scanned falls into the configured
criteria (i.e. character length
lock or minimum bar code
length settings).
The following item is only relevant for RS232 and Serial USB Interfaces.
The unit scans
a bar code, but
locks up after
the first scan
and the white
LED stays on.
The scanner is configured
to support some form of
host handshaking but is
not receiving the signal.
If the scanner is setup to
support ACK/NAK, RTS/CTS,
or XON/XOFF, verify that the
host cable and host are
supporting the handshaking
properly.
The unit scans,
but the data
transmitted to
the host is
incorrect.
The scanner’s data
format does not match
the host system
requirements.
Verify that the scanner’s data
format matches that required
by the host. Make sure that
the scanner is connected to
the proper host port.