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Chapter 1
1-4 ICE Series Troubleshooting Manual 940331-002, rev. A
Requesting Repairs
Hypercom has the following warranties on equipment:
Five years for terminals
One year for peripherals
Step-by-Step
To request repairs:
1. Call the Hypercom POS Terminal Services Department at 800.584.1876 for a Return
Merchandise Authorization (RMA) number.
2. Provide written information about the problem or the results of diagnostic testing. This information
must accompany each piece of equipment to help expedite the repair.
3. If the equipment is to be returned to a different address, please include this information in the
shipment.
4. Pack the equipment.
5. Write the RMA number on the enclosed paperwork and on the outside of the box.
6. Ship the equipment to:
Hypercom Corporation
Attn: POS Terminal Services
2851 West Kathleen Road
Phoenix, AZ 85053
Terminal Memory
The Hypercom ICE terminals have the following standard terminal memory:
Term inal Typ e
Standard memory
ICE 5500 1.5 Meg
ICE 5700 1.5 Meg
ICE 6500 2.0 Meg