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Chapter 2
2-4 ICE Series Troubleshooting Manual 940331-002, rev. A
Before Loading or Initializing a Terminal
The following messages appear before you load or install a terminal.
Please Initialize or Call Help (FE)
Format Error (FE) indicates the terminal is in Boot mode and requires an initialization, or personality,
load.
Please Initialize or Call Help (PE)
Program Error (PE) indicates the terminal requires a full program load and an initialization. After the
program load is complete, initialize the terminal.
Host Messages
The terminal displays messages it receives directly from the host. These messages may very
depending on the host.
To verify that the terminal receives a host message and not a terminal message:
Turn on enhanced dialing.
If the terminal displays Processing Now and appears to be inactive, the message is likely to
be a terminal message.
Typically the host transmits response codes that cause the terminal to display appropriate stored
messages.
&DOO+HOS²;; indicates an abnormal condition that requires a transaction retry or a call to the Help
Desk for assistance. The two-character error code indicates the type of error condition.