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Chapter 2
2-6 ICE Series Troubleshooting Manual 940331-002, rev. A
The following user messages indicate conditions that arise from incorrect user or cardholder actions
and need correction at the point of sale.
Table 2-2. User messages
Message Description
&$5'/,0,7
(;&(('('
Amount the cardholder entered is greater than the transaction limit for the
terminal.
'(&/,1(' Transaction was declined by the bank or bank network.
(;&(66,9(3,1
75,(6
PIN number entered and re-entered is invalid.
(;3,5('&$5' Expiration date on magnetic stripe or manually entered number indicates an
expired card.
,1&255(&73,1 Incorrect personal identification number.
,168)),&,(17)81'6 Cardholder does not have the requested amount available.
,19$/,'$&&2817 The host did not accept the card.
,19$/,'
75$16$&7,21
Transaction is not allowed at the terminal.
3/($6(:$,7 Terminal is waiting for further instructions from the host.