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Chapter 2
Error Messages
This section explains the different types of error messages that may occur during operations and
possible steps to clear the error message.
Please Try Again (CE)
Communication Error (CE) indicates the terminal dialed a number that does not answer. The following
is a list of options to clear the error message:
Enable the enhanced dial messages.
Verify the information in the PABX field:
– Does the merchant need a 9 or an 8 to dial out?
– Does the merchant have call waiting, that is 1170, in the PABX field to block calls?
– Does the merchant need a pause before starting the dial strings?
N
OTE: The letter B equals a 1.5 second pause.
Verify that the terminal is dialing the correct phone number.
Verify that the phone line is plugged into the LINE port.
Ask the merchant if the phone system has changed recently.
Verify that the line is analog and not digital.
Check to see if there are any long distance blocks or 800 blocks on the phone line.
Instruct the merchant to plug a telephone into the line and verify that the line is working
properly.