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Diagnosing and recovering from problems
10-13
Solving software problems
Table 2: Software problems
If the problem is: Here's what to do:
Clock loses time The most common cause for the clock losing time is related
to application programs, not a hardware failure. If you
experience this problem, do the following:
1. From the Windows desktop, click on the
IBM Update
Connector
icon to obtain the latest software updates
for your computer.
2. If you have the Norton AntiVirus program installed,
click on the
LiveUpdate
icon to obtain the latest
version of the Norton AntiVirus program.
3. For assistance with updating application programs that
were not included with your personal computer,
contact the software manufacturer.
Computer doesn’t go into
standby or automatically
power off when the set
time has elapsed.
1. Make sure you don't touch the mouse or keyboard, and
don't start a program that involves using the hard disk,
such as File Manager or a Windows 98 screen saver.
These activities make the timer start over.
2. If the computer does not automatically turn off, make
sure the Power Management mode is enabled, then
check the set time parameter. For instructions on using
Setup, see “Entering Setup” on page 6-4.
3. Allow a few minutes more than the specified time.
Windows 98 periodically accesses the hard disk for
memory swapping and this activity resets the Standby
timer. Windows 98 might access the hard disk for a
short time after you last touched your computer.
4. Close any open communications programs. Programs
which are running may not allow the system to enter
standby.
Note:
If any of these problems continue after taking the actions listed, see “Chapter 2.
HelpWare support and services” for information on obtaining service.