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IBM Personal Computer User Guide
IBM Diagnostic Programs
Your computer comes with two diagnostic programs:
• PC-Doctor for Windows: This Windows-based diagnostic program is
preinstalled on your computer, PC-Doctor for Windows can diagnose some
hardware problems, but it is most effective at diagnosing software problems.
For instructions on using PC-Doctor for Windows, see “Starting PC-Doctor for
Windows” on page 10-20.
• IBM Enhanced Diagnostics: This program is located on the Product Recovery
and Diagnostics CD. IBM Enhanced Diagnostics is independent of the
Windows operating system installed on your computer. Although it can
diagnose some software problems, it is most effective at diagnosing hardware
problems. IBM Enhanced Diagnostics is generally used under any of the
following conditions:
– When computer problems prevent you from using PC-Doctor for Windows
– When PC-Doctor for Windows and other diagnostic methods have not
been successful in isolating a problem suspected to be hardware related
In most cases, you will want to run PC-Doctor for Windows first. If PC-Doctor for
Windows does not detect an error, run IBM Enhanced Diagnostics. This provides
the most thorough and effective way of diagnosing a software or hardware problem.
Save and print the log files created by both versions of diagnostics. If you are unable
to isolate and repair the problem yourself, you will need the logs when you call IBM
and speak to a technical-support representative. (The log file created by PC-Doctor
for Windows is automatically saved in C:\PCDR\DETAILED.TXT.)
Starting PC-Doctor for Windows
To start PC-Doctor for Windows, do the following:
1. Click
Start
.
2. Select
Programs
.
3. Select
PC-Doctor for Windows
.
4. Click
PC-Doctor for Windows
.
For additional information about running PC-Doctor for Windows, refer to the PC-
Doctor for Windows help system.