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Diagnosing and recovering from problems
10-21
Starting the IBM Enhanced Diagnostics program
To start the IBM Enhanced Diagnostics program, do the following:
1. Insert the Product Recovery and Diagnostics CD into the CD-ROM drive.
2. Shut down your operating system and turn off your computer and any
attached devices. Wait for the power light to turn off.
3. Turn on all attached devices; then turn on your computer.
4. When you see the Main Menu, use the arrow keys to select System Utilities;
then, press
Enter
.
5. From the System Utilities menu, select
Run Diagnostics
, and press
Enter
.
6. From the menu bar, select
Diagnostics
, and press
Enter
.
7. Select
Run Normal Test
, and press
Enter
.
Reinstalling device drivers
When you reinstall device drivers, you are changing the current configuration of your
computer. Reinstall device drivers only if you know that it is necessary to do so to
correct a problem with your computer. Copies of the device drivers that come
preinstalled on your IBM computer are located on the Recovery and Diagnostics CD
in a folder called INSTALLS.
If you need to reinstall a device driver, refer to the INSTALLS folder on the CD and
choose the appropriate device subfolder. Reinstall the device driver using one of the
following methods:
• In the device subfolder, look for a README.TXT file or other file with the.TXT
extension. Sometimes this file might be named after the operating system, such
as WIN98.TXT. The text file contains information on how to reinstall that device
driver.
or
• Use the Add New Hardware program (located in the Windows Control Panel) to
reinstall the device driver. Not all device drivers can be reinstalled in this
manner. If the device subfolder contains a file with an .INF extension, you can
use the Add New Hardware program. In the Add New Hardware program, when
prompted for the device driver you want to install, click
Have Disk
and
Browse
.
Then select the appropriate device driver file from the Recovery and
Diagnostics CD.
or
• In the device subfolder, look for a SETUP.EXE file. Double-click the SETUP.EXE
file and follow the instructions on the screen.