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Express Maintenance
3-1
Chapter 3. Express Maintenance
Customers in the United States have “Express Maintenance” which is a parts
exchange service that allows IBM HelpCenter personnel to replace selected in-
warranty hardware parts and ship them directly to your door. This means you will
not have to completely disassemble your computer and take it to an authorized IBM
servicer for repair. Some servicers function as drop-off points that may send your
system to another location for repair. The phone number for Express Maintenance is
1-919-517-2800.
When you call for Express Maintenance at 1-919-517-2800, your credit card
information will be requested, but it will not be billed if you return the defective part
to IBM within 30 days of your receipt of the new part. If the part is not returned within
30 days, your card will be charged the full retail price of the part. Credit card
information will not be made available to any one outside IBM.