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Appendix D. Product warranty and support information
Warranty period
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
A warranty period of 3 years on parts and 1 year on labor means that IBM will
provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the
warranty period. IBM will charge you for any labor it provides in
performance of the repair or replacement.
Machine - 24X/10X/40X Max CD-RW Drive
Warranty period - Parts - Three years, labor - one year
Service and support
The following information describes the technical support that is available for
your product, during the warranty period or throughout the life of the
product. Refer to your IBM Statement of Limited Warranty for a full
explanation of IBM warranty terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement
of Limited Warranty is available from this Web site in 29 languages in Portable
Document Format (PDF).
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support/
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
© Copyright IBM Corp. 2001 D-1