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To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call
1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers in Table iii-1.
Phone numbers are subject to change without notice.
NOTE: IBM and Topspin are both available for more information. For support, contact IBM before
Topspin.
Before You Call
• (Linux only; leave blank for Windows) Enter the rpm -qa | grep topspin command at your host to
view your RPMs, then provide this output.
• Provide all relevant messages from system and console logs.
• Provide the output from the show running-status all command.
• Provide the firmware version of the host. For a Linux host, refer to step a; for a Windows host, refer
to step b.
a. For Linux hosts, enter the /usr/local/topspin/sbin/tvflash -i command to view the firmware
version. In the example that follows, the image is v3.01.0000 build 2.0.0.491.
Example
b. For Windows hosts, perform the following steps:
1. Log in to your Windows host.
2: Click Start > Programs > Topspin IB SDK > Utilities. The Utilities window opens and
displays a list of utilities.
3: Enter tvflash -i command to display the firmware version.
Table iii-1: EU Country Telephone List
Austria -- 43-1-24592-5901 Italy -- 39-02-482-9202
Belgium -- 02-718-4339 Luxembourg -- 352-360385-1
Denmark -- 4520-8200 Netherlands -- 020-514-5770
Finland -- 358-9-4591 Portugal -- 351-21-7915-147
France -- 0238-557-450 Spain -- 34-91-662-4916
Germany -- 07032-15-4920 Sweden -- 46-8-477-4420
Greece -- 30-210-688-1220 United Kingdom -- 01475-555-055
Ireland -- 353-1-815-4000
# /usr/local/topspin/sbin/tvflash -i
HCA #0: Found MT23108, Cougar, revision A1 (firmware autoupgrade)
Primary image is v3.01.0000 build 2.0.0.491, with label 'HCA.Cougar.A1.Boot'
Secondary image is valid, unknown source
[root@enclus2 root]#