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10-6
IBM Personal Computer User Guide
Quick problem solving chart
There is a problem
with the computer.
Did you add hardware?
Remove the hardware you installed
and restart the computer.
Does the computer still
have the problem?
The hardware you added may need to be
setup differently or may be incompatible.
IBM Helpware can help! See the Support
Information section.
You do not have a hardware problem.
See the Support Information section.
You may have a hardware problem.
First, see "Solving hardware and
software problems" on page 10-7.
If this does not fix the problem, see
the Support Information section.
Yes
Yes
No
No
Did the computer pass all the hardware tests?
You do not have a hardware problem. See the
Support Information section.
You may have a hardware problem. First, see "Solving hardware
and software problems" on page 10-7. If this does not fix the
problem, see the Support Information section.
Yes
No
Did the computer pass the test?
Yes No
From Windows, run the PC Dr for Windows program. Use the Quick Test
Diagnostics option. See "Starting PC Dr for Windows" on page 10-20 for details.
Run the diagnostics program on the
Recovery and Diagnostics CD. Use
the Run Normal Test option. See "Starting
the Enhanced Diagnostics Program" on
page 10-21 for details.
Yes
No
You may have a hardware problem.
First, see "Solving hardware and
software problems" on page 10-7.
If this does not fix the problem, see
the Support Information section.
Did the computer pass all hardwawre tests?
From Windows, run the PC Dr
for Windows program. Use the
Quick Test Diagnostics option.
See "Starting PC Doctor for
Windows" on page 10-20 for
details.
Run the diagnostics program on the
Recovery and Diagnostics CD. Use
the Run Normal Test option. See "Starting
the Enhanced Diagnostics Program" on
page 10-21 for details.
Yes
No
You may have a hardware problem. First, see "Solving hardware
and software problems" on page 10-7. If this does not fix the
problem, see the support information section.
Did the computer pass the test?